Shipping policy

Shipping Policy – Forest Lake Candle Company

We’re committed to delivering your order in a timely and secure manner. Please review the following details about our shipping process:

1. Processing Time

Orders are typically processed within 1-5 business days, excluding weekends and holidays. You will receive a confirmation email once your order has shipped.

2. Shipping Methods & Timeframes

We currently ship via trusted carriers such as USPS, UPS, and FedEx. Estimated delivery times:

  • Standard Shipping: 2-5 business days

  • Expedited Shipping: 2–3 business days

Please note: Delivery times may vary due to carrier delays, weather, or holiday volume. Most orders are 2-3 day shipping speed.

3. Shipping Fees & Taxes

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • We do offer shipping insurance and must be purchased for this coverage. Coverage includes: Lost, Stolen, and Damaged items. 

4. Lost, Stolen, or Damaged Packages

Forest Lake Candle Company is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package appears to be missing or was delivered incorrectly:

  • First, check with neighbors or household members.

  • Then, contact the shipping carrier directly with your tracking number for further assistance.

For packages that arrive damaged, please refer to our Refund Policy for instructions on how to report and resolve the issue.

If you have any questions or concerns, please don’t hesitate to reach out to us at
support@forestlakecandleco.com