Refund policy
Refund Policy – Forest Lake Candle Company
At Forest Lake Candle Company, we take great pride in the quality of our products and your satisfaction. While all sales are final and we do not offer refunds, we are happy to provide store credit under the following conditions:
Damaged Products
If your item arrives damaged, we will gladly issue store credit, provided the following steps are taken:
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Contact us within 24 hours of delivery at support@forestlakecandleco.com with your order number and clear photos of the damaged item(s).
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Do not dispose of the product before contacting us. Proof of damage is required to issue credit.
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If a return is needed, we will cover the return shipping cost.
Incorrect or Missing Items
Please inspect your order as soon as it arrives. If something is incorrect or missing, we’re here to help:
Incorrect Items
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Contact us at support@forestlakecandleco.com within 24 hours of delivery (excluding weekends and holidays).
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Items must be unused and in original condition. Please include photos in your email.
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If a return is necessary, we’ll provide a prepaid return label.
Missing Items
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Contact us immediately with your order number at support@forestlakecandleco.com
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Once verified, we will ship the missing items at no additional charge.
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Please note that delayed reporting may result in limited inventory availability. If an item is unavailable, you may choose to:
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Wait until it’s back in stock
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Select a comparable item of equal or lesser value
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Request a refund for the missing item
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Product Misuse Disclaimer
Forest Lake Candle Company is committed to offering safe, high-quality products. However, we cannot be held liable for injuries, damage, or loss resulting from improper use or handling of our products. Always follow usage instructions and safety guidelines. If you’re unsure about how to use a product safely, please reach out to us before use.
Thank you for choosing Forest Lake Candle Company. Your satisfaction and safety matter to us.