FAQ

1. Product Information

What types of candles do you offer?
We offer a variety of candles, wax melts, room sprays, and car fresheners. Each type is crafted to meet different preferences and needs.
What are your candles made from?
Our candles are made from high-quality ingredients such as all natural soy wax and fragrance oils to create a clean and healthy burn.
How long do your candles burn?
Burn times vary depending on the size and type of candle. For specific burn times, please refer to the product details on our website or the label on the candle.
Are your candles safe to use?
Yes, all our candles are made with safety in mind. We provide guidelines on proper candle use, including trimming wicks and avoiding burning candles unattended.

2. Ordering and Shipping

How can I place an order?
You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding through our secure checkout process.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on your location.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through our website or the carrier's tracking page.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will assist you in resolving the issue, which may include a replacement or refund.
Shipping Speed
We offer free local delivery and shipping on all of products. Please see the checkout screen for shipping details.

3. Returns and Exchanges

What is your return policy?
We accept returns within 5 days of delivery. The candles must be unused and in their original packaging. Please contact our customer service team to initiate a return.
Can I exchange a product?
Yes, we offer exchanges for products within 5 days of delivery. Please contact us to arrange an exchange, and ensure the product is in its original condition.

4. Custom Orders

Do you offer custom candles?
Yes, we offer custom candle services. You can create personalized candles for special events or unique gifts. Please contact us for more details on customization options.
How do I request a custom order?
To request a custom order, please fill out the custom order form on our website via the contact us page or reach out to our customer service team. We’ll work with you to create the perfect candle for your needs.

5. Candle Care

How should I care for my candles?
To ensure the best performance and longevity of your candles, trim the wick to ¼ inch before each use, burn candles on a flat, heat-resistant surface, and never leave them unattended.
What is tunneling and how can I prevent it?
Tunneling occurs when a candle burns down the center, leaving wax around the edges. To prevent this, allow your candle to burn long enough to create a full melt pool across the surface before extinguishing.

6. Ingredients and Sustainability

Are your candles eco-friendly?
Yes, we prioritize sustainability by using all natural and renewable materials such as soy wax. We also use eco-friendly packaging and practices to reduce our environmental impact.
Do your candles contain any allergens?
Our candles are made with fragrance oils. If you have specific allergies or sensitivities, please contact us for more information.

7. Contact Us

How can I contact customer support?
You can reach our customer support team via email at forestlakecandleco@gmail.com or through our contact form on the website. We’re here to assist you with any questions or concerns.

8. Company Information

Where is your company located?
Our company is based in Northport, Tuscaloosa County, Alabama. For more detailed location information, please visit our About Us page.