Privacy Pledge

Last Updated: September 10, 2026

At Forest Lake Candle Company, your trust matters to us. We believe privacy should be straightforward, transparent, and easy to understand.

This Privacy Pledge (“Privacy Policy”) explains how Forest Lake Candle Company (“Forest Lake Candle Company,” “we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit our website, shop with us, communicate with us, use our online chat, make a purchase, or otherwise interact with our products and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the technology that allows us to offer our products and Services to you.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Pledge.

Our Privacy Commitment

We collect information to operate our business, fulfill your orders, communicate with you, improve your shopping experience, protect our customers and business, and provide products and services you request.

We strive to collect and use personal information responsibly and transparently. We do not ask you to provide sensitive information that we do not reasonably need to serve you.

Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with Forest Lake Candle Company, we may collect:

Contact Information
Your name, email address, telephone number, billing address, shipping address, and other information you provide to us.

Order & Transaction Information
Products you purchase, view, add to your cart or wishlist, return, exchange, or cancel, as well as your transaction and order history.

Payment Information
Payment method, payment confirmation, transaction information, and other information necessary to process your purchase. Payment information may be processed by Shopify and our payment providers.

Account Information
Your username, account preferences, settings, and other information associated with your customer account.

Communications
Information you provide when contacting us through email, telephone, social media, Shopify Inbox, customer support, forms, reviews, or other communication channels.

Device & Technical Information
Information about the device, browser, network, IP address, and similar identifiers used to access our Services.

Website & Shopping Activity
Information about how you interact with our website and Services, such as pages or products viewed, shopping activity, and how and when you navigate our website.

Where We Get Your Information

We may collect personal information:

• Directly from you when you shop, create an account, contact us, or otherwise provide information to us;

• Automatically when you visit or interact with our website through cookies and similar technologies;

• From Shopify and service providers that help us operate our business and website;

• From business, advertising, or marketing partners where permitted by applicable law; and

• From other third parties when you authorize or direct information to be provided to us.

How We Use Your Information

We may use your personal information to:

Process & Fulfill Orders
Process payments, fulfill purchases, arrange shipping, provide order updates, and handle returns, exchanges, cancellations, and other transactions.

Provide Customer Service
Answer questions, resolve concerns, provide product information, assist with orders, and maintain our relationship with you.

Personalize Your Experience
Remember preferences, recommend products, and provide a shopping experience that is more relevant to you.

Communicate With You
Send order information, account notices, customer service communications, and other messages related to your relationship with Forest Lake Candle Company.

Marketing & Promotions
Where permitted, send promotional emails, text messages, offers, product announcements, and other marketing communications. We may also use information about your interactions with our Services to help provide relevant advertising.

Security & Fraud Prevention
Protect our customers, authenticate accounts, prevent fraudulent or malicious activity, maintain the security of our Services, and investigate suspected violations of our policies.

Improve Our Business
Understand how customers use our Services, improve our website and products, evaluate customer experiences, and develop or improve features and services.

Comply With Legal Obligations
Comply with applicable laws, regulations, court orders, government requests, legal processes, and enforce our agreements and policies.

Chatting With Us Through Shopify Inbox & AI

Forest Lake Candle Company uses Shopify Inbox to provide convenient online customer service through our website. Shopify Inbox allows customers to communicate with Forest Lake Candle Company and may use artificial intelligence (“AI”) to assist with or automatically respond to certain customer questions.

Information Shared During a Chat

When you use our online chat, we may collect and process information you provide during the conversation, including the contents of your messages and any contact, customer, account, order, or other information you choose to provide.

We may use this information to answer questions, provide customer service, recommend products, provide information about products, shipping, returns, store policies or orders, and improve your experience with Forest Lake Candle Company.

AI-Powered Responses

Forest Lake Candle Company may use AI-powered features available through Shopify Inbox, including Shopify’s Inbox agent.

The Inbox agent may automatically respond to certain questions using information made available by Forest Lake Candle Company, including our product catalog, store policies, Knowledge Base information, files, and published website content.

When supported by Shopify and you are signed in through Shop or another supported Shopify customer account, Shopify Inbox may use relevant customer information, such as preferences or purchase history, to provide personalized assistance or product recommendations.

AI-generated responses are produced using automated technology. Although we work to provide accurate and helpful information, AI-generated responses may occasionally be incomplete, inaccurate, or not applicable to your individual situation.

If you believe an AI-generated response is incorrect or need additional assistance, you may contact Forest Lake Candle Company for further support.

Protecting Your Information When Chatting

Please do not provide highly sensitive or confidential information through our online chat unless it is specifically requested and necessary to assist you.

Never send passwords, Social Security numbers, full payment card numbers, card security codes, government identification numbers, or other highly sensitive information that is unnecessary for your inquiry.

Information submitted through Shopify Inbox is processed through Shopify’s platform and may be accessible to Forest Lake Candle Company and authorized team members for customer service, order support, security, quality, and other legitimate business purposes.

Shopify may also process information associated with your use of Shopify Inbox in accordance with its applicable privacy practices.

How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

This may include sharing information:

With Shopify & Service Providers
With Shopify and vendors that provide services on our behalf, such as payment processing, website hosting, IT services, customer support, data analytics, cloud storage, fulfillment, and shipping.

With Business & Marketing Partners
With partners that help us provide marketing, advertising, analytics, or promotional services, subject to applicable privacy laws and your available privacy choices.

At Your Direction
When you request, authorize, or consent to us sharing information, including when necessary to ship products or interact with third-party services.

For Legal & Security Reasons
When reasonably necessary to comply with applicable laws, court orders, subpoenas, warrants, government requests, or other legal processes; enforce our terms or policies; investigate fraud or unlawful activity; or protect Forest Lake Candle Company, our customers, or others.

Business Transactions
If Forest Lake Candle Company is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, information may be disclosed as part of that transaction as permitted by law.

Our Relationship With Shopify

Our online store and certain Services are powered and hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services to provide and improve its services and our shopping experience.

Information you submit through our Services may be transmitted to Shopify and certain service providers, including providers located outside the country where you live.

Shopify may also provide enhanced features that use information from interactions with our store and Shopify's platform. In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for that processing and for handling applicable privacy requests relating to that processing.

For additional information about Shopify's privacy practices and the rights available to you, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies & Similar Technologies

Our website and the services that support it may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use our Services, provide functionality, measure performance, and support marketing or advertising where permitted.

Depending on where you live, you may be given choices regarding non-essential cookies and certain uses of your information.

Available privacy choices can be managed through the privacy tools provided on our website.

Third-Party Websites & Services

Our Services may contain links to websites, social networks, applications, or other platforms operated by third parties.

Forest Lake Candle Company does not control the privacy or security practices of unaffiliated third parties. If you visit or interact with a third-party service, we encourage you to review that service's privacy policy and terms.

Information you post or provide in public or semi-public areas, including social media platforms, may be visible to others.

Children's Privacy

Our Services are not intended for children under the age of majority applicable where they live, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security & Data Retention

We take reasonable steps designed to protect personal information.

However, no website, network, transmission, or storage system can be guaranteed to be completely secure. Please use caution when transmitting sensitive information online and avoid sending confidential information through unsecured channels.

We retain personal information for as long as reasonably necessary for purposes such as fulfilling orders, maintaining accounts, providing our Services, meeting legal and tax requirements, preventing fraud, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and why it was collected.

Your Privacy Rights & Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include:

• Right to Access or Know — Request information about personal information we maintain about you.

• Right to Delete — Request deletion of certain personal information we maintain about you.

• Right to Correct — Request correction of inaccurate personal information.

• Right to Data Portability — Request a copy of certain personal information in a portable format where applicable.

• Right to Opt Out of Certain Data Sharing or Targeted Advertising — Where applicable, request that we not sell or share personal information or process it for certain targeted advertising purposes.

• Right to Manage Marketing Communications — Unsubscribe from promotional emails using the unsubscribe option contained in our emails. You may still receive transactional or non-promotional communications concerning orders, accounts, or customer service.

Where available, you may also use the privacy controls provided on our website to manage certain privacy preferences.

We will not discriminate against you for exercising privacy rights provided by applicable law.

We may need to verify your identity before fulfilling certain privacy requests. Where permitted by law, an authorized agent may submit a request on your behalf, although we may require verification of the agent's authority and/or your identity.

Your Privacy Choices

Depending on your location, you may have the right to opt out of certain uses or disclosures of personal information, including certain targeted advertising or data-sharing activities.

You can use the “Your Privacy Choices” or similar privacy control available through our website where applicable.

We also recognize Global Privacy Control signals where required by applicable law and supported by our website and Shopify's privacy technology.

International Data Transfers

Forest Lake Candle Company and the companies that provide services to us may process, transfer, or store personal information outside the state, province, or country where you live.

Where required by applicable law, appropriate mechanisms may be used to protect personal information transferred internationally.

Questions, Concerns & Complaints

If you have questions or concerns about how Forest Lake Candle Company handles your personal information, please contact us.

Depending on where you live, you may also have the right to appeal certain decisions regarding a privacy request or submit a complaint to an applicable privacy or data protection authority.

Updates to This Privacy Pledge

Privacy practices, technology, and laws can change. We may update this Privacy Pledge periodically to reflect changes to our Services, business practices, technology, legal obligations, or other operational needs.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Pledge and provide additional notice when required by applicable law.

Contact Forest Lake Candle Company

Questions about your privacy or this Privacy Pledge?

Forest Lake Candle Company
13590 Blueberry Drive
Northport, AL 35475
United States

Phone: +1 205-684-7379
Email: support@forestlakecandleco.com

You may also contact us to exercise privacy rights available to you under applicable law.